Shipping & Delivery
We do Worldwide Shipping!
After you place your order and we process it, you will receive a confirmation email when it is shipped.
Shipping times and rates
* We offer FREE Standard & Express shipping on orders over $200.
Estimated delivery time:
- Standard delivery: 5 - 7 business days
- Express delivery: 3 - 5 business days
- 1 day shipping: 1 - 3 business days
Shipping Rates:
| Destinations | Rates |
| Europe |
|
| U.S.A |
|
| United Kingdom |
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| Rest of the world incl. Australia, New Zealand, UAE |
|
We can ship products to almost every location. If your country is not available while placing your order, please contact us via e-mail: support@femperialofficial.com
Manufacturing process:
For our handmade accessories we need approximately 3-7 days /may vary depending of the model and custom requests etc.
Our delivery time starts from the moment an order is accepted. This includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.
* If the customer is not found at the address on the given time for receiving the order or there is no access provided into the building within the estimated time-frame for delivery, the order will be sent back to the local branch of the shipping company. Following these circumstances it is the client’s responsibility to rearrange delivery by contacting the courier directly.
*For items that are on ‘Pre-order” delivery is within 7 - 10 business days.
*The product prices shown at checkout are final and include VAT. However, please note that the customer is responsible for all customs and duty fees that may be incurred when shipping to your destination.
At Femperial, we do our best to deliver within the stated time, however, we cannot be held responsible for any delays caused by the customs clearance of the destination country or caused by unforeseeable delays on the courier’s end such as weather, volume, traffic, etc.
However, we will do our best to assist you in tracking your order and resolving any problems that might occur as best as we can. Once your order is shipped you will receive a tracking number you can keep an eye on the package and refer to it with your local office if there is any problem or delays.
Cancellation
If you have just placed your order and decide to cancel it, please contact us ASAP at support@femperialofficial.com. If your order has not been processed yet we will cancel it and issue a full refund.
However, once the order has been processed/shipped, we are unable to make any changes.
*If you’d like to make any changes to your shipping address once you place your order, please contact us at support@femperialofficial.com. If your order has already been sent, please contact your local courier.